HelioShield™ is Heliodore's signature approach to protecting the beauty and finish of our jewellery, helping your pieces maintain their glow for longer with mindful care.

Yes. Our jewellery is crafted with 316L stainless steel, a material widely chosen
for its skin-friendly qualities. Individual sensitivities can vary, so we recommend considering your personal metal sensitivities before wear.

Our materials and PVD finish are selected for excellent durability and resistance
to everyday wear. However, no jewellery finish is completely permanent. Proper
care and avoiding prolonged exposure to harsh chemicals will help preserve its
colour and shine.

Absolutely.Heliodore is created with everyday wear in mind — from work and brunch to evenings and special occasions.

Our pieces are designed to be durable, but we recommend removing your jewellery before swimming, showering or prolonged water exposure. This helps maintain its finish and brilliance for as long as possible.

Follow The Heliodore Care Ritual.

Heliodore is a UAE-based jewellery brand, bringing together contemporary design, thoughtful materials and effortless everyday elegance.

We believe jewellery should feel beautiful without feeling out of reach. Heliodore combines modern design, durable materials, thoughtful finishing and accessible pricing to create pieces you'll want to reach for again and again.

It is theidea at the heart of Heliodore — jewellery as an expression of the light,
confidence and individuality already within you.

Shipping charges are calculated based on your delivery location and order details. The applicable shipping fee will be clearly displayed at checkout before you complete your purchase.

From time to time, Heliodore may offer complimentary shipping on qualifying orders or as part of special promotions. Any applicable free-shipping offer will be
reflected at checkout.

Orders are carefully prepared and dispatched as quickly as possible. Estimated delivery times will be shown during checkout and may vary depending on your location.

Once your order has been dispatched, you will receive your tracking information
via your registered email or mobile number. Simply follow the tracking link to
view the latest delivery updates.

Yes. Heliodore delivers across the UAE. Available delivery options and estimated timelines will be displayed at checkout.

Currently No. We are working on it.

Original shipping charges are generally non-refundable unless the order is cancelled
before dispatch or the issue is due to an error from our side.

Occasionally, deliveries may be affected by circumstances outside our control. If your order is taking longer than expected, please check your tracking information first.
If you still need assistance, contact the Heliodore customer care team with your order number.

Please contact us as soon as possible with your order number, photographs and videos of the package and  affected item so our team can review the issue and assist you.

If your order has not yet been dispatched, contact us as soon as possible. We will do
our best to update the address, although changes cannot be guaranteed once an
order has entered the shipping process.