Shipping policy

Shipping Policy

Effective Date: July 2026

At Heliodore by HA, we are committed to delivering your jewelry safely and on time. Every order is carefully inspected, packed, and shipped with the utmost care to ensure it reaches you in perfect condition.

Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During festive seasons, sales, or high order volumes, processing may take slightly longer.

Shipping Time

Within India

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 3–7 Business Days
  • Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary depending on your location and courier partner.

Shipping Charges

  • Free Shipping on all prepaid orders across India.
  • Any applicable shipping charges (if any) will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS with your tracking details.

You can use the tracking link to monitor your shipment at any time.

Delivery Attempts

Our courier partners usually make multiple delivery attempts.

If the package is returned to us due to an incorrect address, unavailable recipient, or failed delivery attempts, additional shipping charges may apply for reshipping.

Incorrect Address

Please ensure your shipping address, mobile number, and PIN code are accurate while placing your order.

Heliodore by HA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Delayed Delivery

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier service disruptions
  • Government restrictions
  • Remote delivery locations

We appreciate your patience in such situations.

Damaged Package

If your package appears damaged upon delivery:

  • Do not accept the package if it appears severely damaged.
  • If accepted, record an unboxing video from the moment you open the package.
  • Contact us within 24 hours of delivery with photos/videos for assistance.

International Shipping

Currently, we ship only within India.

International shipping may be introduced in the future.

Need Assistance?

If you have any questions regarding shipping or your order, please contact us:

Email: supportheliodorebyha@gmail.com