Privacy policy

Privacy Policy

Effective Date: 19 August 2026

This Privacy Policy explains how Heliodore Online Seller ("Heliodore", "we", "us" or "our") collects, uses, stores and shares personal information when you visit www.heliodorehyha.com or purchase our products.

Business Details
Heliodore Online Seller
Address: 103, C6-2, Al Ghadeer Village, United Arab Emirates
Email: help@heliodorehyha.com
Phone: +971 50 938 5525

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

- name;
- telephone number;
- email address;
- delivery and billing address;
- order and transaction information;
- payment-related information required to process your payment; and
- information you provide when contacting customer support.

We may also collect technical information generated through your use of our website, such as IP address, browser/device information and website usage information, where applicable.

2. How We Use Your Information

We may process your personal information for the following purposes:

- processing and fulfilling orders;
- arranging delivery;
- processing payments;
- providing customer support;
- responding to enquiries and complaints;
- maintaining records of transactions;
- preventing fraud, misuse and unauthorised transactions;
- complying with applicable legal and regulatory obligations; and
- sending marketing communications where permitted by applicable law and, where required, with your consent.

We will not use personal information for unrelated purposes unless permitted or required by applicable law.

3. Sharing Personal Information

We may share relevant personal information with service providers who assist us in operating the business, including:

- delivery and courier providers, for fulfilling orders;
- payment gateways and payment service providers, for processing payments;
- technology, hosting or website service providers, where required to operate the website; and
- government, regulatory, law-enforcement or other authorities where required or permitted by law.

We do not sell customers' personal information.

4. Payment Information

Card payments are processed through our designated payment gateway. Customers may be redirected to or interact with the payment service provider's systems.

We do not intentionally collect or store customers' complete card numbers, CVV numbers or other sensitive card credentials on our own systems unless necessary and lawfully permitted.

Payment providers may have their own privacy policies and terms.

5. Marketing

Where permitted by applicable law, we may use your contact information to send information about Heliodore products, offers and promotions.

Where consent is required, we will obtain the necessary consent before sending marketing communications.

You may request to stop receiving marketing communications at any time by contacting us at help@heliodorehyha.com or by using the unsubscribe mechanism provided in the communication.

6. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, providing support, maintaining business records, resolving disputes and complying with legal or regulatory obligations.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate.

8. Your Rights

Subject to applicable UAE law and any applicable conditions or exceptions, you may have rights concerning your personal information, including requesting access to or correction of inaccurate information and requesting restriction or cessation of certain processing.

You may submit a privacy-related request by contacting:

help@heliodorehyha.com

We may need to verify your identity before respondin